Privacy Policy

Privacy Commitment

Pacific North West Manufacturing (“PNW MFG”, “we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of personal information provided through our website, communications, and business interactions.

We recognize the importance of safeguarding personal information and are committed to handling all information responsibly and in accordance with applicable privacy laws, including British Columbia’s Personal Information Protection Act (PIPA).

This Privacy Policy outlines how we collect, use, disclose, retain, and protect personal information.

Definitions

Personal Information

“Personal Information” means information about an identifiable individual, including but not limited to:

  • Name

  • Personal phone number

  • Personal email address

  • Home address

  • Billing information

  • Project-related personal details

Personal Information does not include business contact information used solely for business communications.

Business Contact Information

“Business Contact Information” includes:

  • Business name

  • Job title

  • Business phone number

  • Business address

  • Business email address

Business contact information is generally not considered personal information under applicable privacy legislation when used for business purposes.

Collection of Personal Information

PNW MFG may collect personal information through:

  • Contact forms

  • Quote requests

  • Service inquiries

  • Email communication

  • Phone calls

  • Website analytics and cookies

  • Customer or supplier onboarding

We collect only information reasonably necessary for legitimate business purposes, including:

  • Responding to inquiries

  • Preparing quotations

  • Managing customer relationships

  • Processing transactions

  • Coordinating projects and services

  • Improving website functionality and customer experience

  • Meeting legal, contractual, or regulatory requirements

Consent

By voluntarily providing personal information to PNW MFG, users consent to the collection, use, and disclosure of that information for the purposes identified in this Privacy Policy.

Consent may be provided:

  • Verbally

  • In writing

  • Electronically

  • Through website submissions

  • By voluntarily engaging our services

Users may withdraw consent at any time where legally permitted; however, doing so may limit our ability to provide certain services or respond to requests.

PNW MFG may collect, use, or disclose information without consent where permitted or required by law.

Use of Personal Information

PNW MFG may use personal information for purposes including:

  • Providing products and services

  • Responding to customer inquiries

  • Delivering quotations and project updates

  • Internal administration and recordkeeping

  • Customer support

  • Improving website performance and operations

  • Communicating updates, promotions, or services relevant to our business

We will not use personal information for unrelated purposes without consent unless authorized by law.

Disclosure of Personal Information

PNW MFG does not sell personal information to third parties.

Personal information may be shared only where necessary, including with:

  • Service providers assisting with website hosting or IT support

  • Payment processors

  • Shipping or logistics providers

  • Professional advisors

  • Regulatory or legal authorities where required by law

Any third-party providers engaged by PNW MFG are expected to maintain appropriate confidentiality and security standards.

Cookies & Website Analytics

Our website may use cookies, analytics software, and similar technologies to improve website functionality and user experience.

These technologies may collect non-personal data such as:

  • Browser type

  • Device information

  • IP address

  • Pages visited

  • Time spent on the website

  • Referral sources

Users may disable cookies through their browser settings; however, some website functionality may be affected.

Security of Personal Information

PNW MFG takes reasonable administrative, technical, and physical safeguards to protect personal information against:

  • Unauthorized access

  • Collection

  • Use

  • Disclosure

  • Modification

  • Loss or theft

Security measures may include:

  • Password-protected systems

  • Secure email and hosting services

  • Restricted access to sensitive information

  • Firewall and encryption technologies where appropriate

While we strive to protect information, no method of internet transmission or electronic storage can be guaranteed as completely secure.

Retention of Information

Personal information will only be retained for as long as reasonably necessary to fulfill identified business, legal, or regulatory purposes.

When information is no longer required, it will be securely deleted, destroyed, or anonymized where appropriate.

Access & Correction Requests

Individuals may request access to personal information held by PNW MFG and may request corrections where information is inaccurate or incomplete.

Requests must be submitted in writing with sufficient detail to identify the information being requested.

PNW MFG may refuse access where permitted or required by law.

Third-Party Websites

This website may contain links to external websites operated by third parties. PNW MFG is not responsible for the content, privacy practices, or policies of third-party websites.

Users access external websites at their own risk.

Changes to This Privacy Policy

PNW MFG reserves the right to modify or update this Privacy Policy at any time without prior notice.

Updated versions will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of any changes.